Question 1

What makes Emery Outdoor Living unique?

Accepted Answer

Emery Outdoor Living is a family-run business specializing in award-winning pergolas. We pride ourselves on exceptional customer service, professional installation, and high-quality products. Choose us for a seamless and satisfying outdoor living experience.

Question 2

Can I place an order over the phone or email?

Accepted Answer

Absolutely! We are happy to take orders over the phone or email and answer any questions you may have about products, service or payment. Once we have confirmed your order we can send a secure pay link to your email address.

Question 3

How do I choose the right size pergola?

Accepted Answer

Choosing the right size pergola depends on your garden space and needs. Measure the area where you plan to install the pergola and consider how you will use the space. If you need further assistance, our team is here to help!

Question 4

What should I do if I haven't received my confirmation email?

Accepted Answer

Order confirmation emails usually take around 15 minutes to arrive in your inbox. Please check your junk folder if not received after this time. If you still haven't received your confirmation email after 1 hour, please contact our customer services team to ensure we have received your order. We can then manually issue another confirmation for you.

Question 5

When will my order be delivered?

Accepted Answer

We aim to contact our customers via telephone/text/email within 24 hours of their order being placed with us. We will then be in touch again to arrange a mutually convenient date and time for delivery and installation. We will never send your order via a third-party courier. You can contact us directly regarding any delivery and/or installation timescales.

Question 6

Do I need planning permission?

Accepted Answer

Generally speaking, pergolas are considered a permitted development. This means you can construct a garden pergola without obtaining formal planning permission, as long as it meets the following criteria:
It must be under 2.5 metres high and not covering more than 50% of your garden
However, if it is bigger than this, will be installed on a raised platform, or your home is a listed building, you are more likely to need planning permission and should consult your local council.

Question 7

There are so many accessories, how do I know I'm buying the right ones?***

Accepted Answer

TBC

Question 8

Do your pergolas come with a warranty?

Accepted Answer

Yes, our pergolas come with a warranty. The Titan range has a 5-year warranty for structural damage and rusting. The Saturn range includes a 10-year parts guarantee and a 5-year powder coating guarantee. The Shadow range and accessories have a 1-year warranty for structural damage. Please keep your receipt or confirmation email for warranty claims.

Question 9

Do you offer delivery and installation services for pergolas?

Accepted Answer

Yes, Emery Outdoor Living offers professional delivery and installation services. Our team will deliver and install your pergola on the same visit to ensure it is fitted safely and securely.

EMERY OUTDOOR
LIVING

FAQ

Frequently asked questions