Delivery and Installation
In this section you will find;
Where we deliver and install : Our delivery process : After placing your order : Pergola pre-installation guide:
Pergola installation information and guidelines: Ground fixing guidelines
Installation Service Terms and Disclaimer (PDF Link)
Where we deliver and install
We off FREE Delivery to all postcodes in England and Wales.
If you have selected the installation option we will complete this on the same day as delivery.
If you are ordering from Scotland or the Isle of Wight please contact us for a delivery and installation quote.
We do not currently deliver to N.Ireland.
Our delivery process
Deliveries are completed by our own in-house team.
We never pass our products to a third-party courier.
Delivery is completed in a 3.5t vehicle for easy access onto any street or property.
Your product will always be delivered by a 2 person crew.
Your product will be taken from the vehicle and delivered to your place of choice, ie garage, rear garden etc for no extra charge.
We will handle your order with the utmost care but please remember to inspect your goods thoroughly on arrival, and report any issues as soon as they become apparent to either your delivery team or email sales@emeryoutdoorliving.co.uk
After placing your order
Once you have placed an order online or with our sales team, we will contact you to arrange a convenient delivery and installation time and date.
Installation and delivery times will vary depending on the product purchased.
Installation can take several hours, and you will be given either an am or pm time window. Please note that these time windows are only a guide and can change depending on circumstances on the day.
Pergola pre-installation guide
Before our installation team arrives, please ensure that you have completed and adhered to the following actions.Note: If you have contacted us for advice or recommendation on the size that will work for your space, it is your responsibility to check your space before proceeding with your order.
•Decide the exact location and positioning of your Pergola/item in advance.
•Ensure the location and positioning you have chosen is adequate for the Pergola/item you have ordered. Refer back to the dimensions specified on your order.
•Ensure access to the site is clear and free from obstacles.
Pergola installation information and guidelines
Installation by our trained team includes the delivery, assembly and bolting down of the pergola, including any screens & louvered panels. Once you’ve placed your order online, we’ll make contact to book a convenient date to install your pergola. By selecting and paying for our installation service you are agreeing to the pre-installation guide detailed below. If anything in the guide is not adhered to, it may incur an additional fee for our team to return. Aluminium louvered roof pergolas work on the natural fall of your existing surface to allow the rain to drain meaning a slight fall is necessary. Please take care to ensure you have measured the area correctly and have a flat surface with a max of 1:80 fall (which, by building regulations your patio should already have). For anything more than this, we would need prior notification, as it means we would need to fit the pergola with packers. Our installers can adjust the legs to sit flat, using spacers up to 50mm; this does not affect your warranty. A 1:80 fall over a distance of 3410mm is 42mm. For best fitting of the deluxe screens a fall of 10mm is best suited to ensure smooth operation, please note that packers or adjustments may be required if the fall is beyond this.
Our team are trained to fix to the following surfaces:
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Concrete
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Paving slabs
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Wood decking
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Composite decking
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Porcelain tiles
Ground fixing guidelines
For ultimate stability and peace of mind, your pergola must be fitted onto a solid surface. Beneath the finished surface must be something for the pergola to be secured to safely such as a concrete pad.
Secure groundwork must be completed before our installers arrive (they are not permitted to do this), a local handyman would be able to assist you. We would always advise Blue Circle High Strength Postcrete spec 40N for this, ensuring the concrete pad fall should be the same as the fall of the designated surface.
Floorplans are available for each of our pergolas so that you can see clearly where the floorplates of the pergola will sit, you’ll also find the relevant pergola floorplan on sunslifestyle.com product pages under ‘assembly instructions’.
We would recommend choosing your pergola size before doing any groundworks however if you have already laid the patio/deck then we advise you check the surface foundations are secure enough. Type1, sand, cement or concrete are not adequate unless it contains ballast (which Blue Circle Postcrete does).
If you do not know who laid your patio, you’ll need to double check the foundations first.
If installing your pergola onto composite decking without something solid below, you will need to have structural beams underneath matching where the footplates will sit (providing they are wide enough for the footplate to be bolted into fully).
We recommend postcrete pads of 400mm3 beneath any tiles or decking (or structural joists below the decking) for optimum stability. You should then finish your surface completely with the tiles fully grouted or decking on top, so that when our installers arrive they can drill through the tile/deck and into something extra secure below.
We use 70 - 120mm carbon steel bolts in most instances. In some instances we may need to pack up to achieve the correct levels, the packing we use (if needed) ranges from 5 - 50mm.
400MM3 CONCRETE PAD
If you have any doubt about the surface your pergola will sit on, we recommend adding a 400mm3 Blue Circle High Strength postcrete slab for stability. This can sit underneath tiles, decking or turf to securely hold your pergola in place. We would always prefer to drill through the finished surface for maximum stability.
TARMAC, SLABS OR BLOCK PAVING
Where the surface is less than 150mm thick or an unknown composite, we recommend lifting the slab and adding a 400mm3 postcrete slab for stability before finishing the surface pre installation. See Image 1 above.
DECKING
You can install a pergola onto decking providing the foundations are secure. Due to the natural movement of timber or composite decking, we would recommend a concrete pad or a structural joist beneath the footplate site to hold securely in place. You can find the footplate placement and floorplans under ‘assembly instructions’ on the relevant product page online.
ASTROTURF, SOIL OR GRAVEL AGGREGATE
A 400mm3 postcrete pad should be situated beneath each pergola leg/footplate when installing directly onto grass or loose earth. See Image 1.
•Ensure the grounds upon which your Pergola is to be constructed is level, solid and any uneven bumps are levelled and/or smoothed before arrival of our team. Any additional works noticed to be required can be subject to fees as stated in our Assembly and Installation Service Terms and Disclaimer. Please refer to the Ground Fixing Sheet below for details regarding fixing to surfaces.
•Emery Outdoor Living Ltd are not liable for the adequate preparation of ground services, you must give reasonable settling time for any preparation works to solidify an or settle before agreeing to an installation date.
•Ensure that all grounding works have been discussed with our sales team in advance, so we are aware of the surface you are wanting to construct on.
•Ensure that there is someone available to greet our team upon arrival and show them to the site where you wish the Pergola/item to be installed and constructed.
•We take no responsibility for any preventable damages/faults to the Pergola/items that are not within reason of a manufacturer fault. This includes but is not limited to; naturally occurring ground movements; extreme weather conditions, tampering with the structure, movement or re-structure of the area within close proximity of the Pergola.
•Emery Outdoor Living Ltd will not be liable for any damage that occurs to your decking, patio, paving, garden to general property from the use of bolts, anchoring or other such materials needed to secure your item.
•Emery Outdoor Living Ltd takes no responsibility for items damaged by wind if securing of the item via bolts, anchors and other devices is refused by the customer. Refusing the secure fitting will be at the risk entirely of the customer and any third parties that should be in contact with the Pergola/item.
•By purchasing Pergola/items you are attesting to the knowledge and understanding of this pre-installation checklist and the Assembly and Installation Service Terms and Disclaimer. Our Pergola Installation service is carried out by a two-man installation team who will deliver, unpack your items, construct in the agreed location and remove any packaging and waste from the construction.
Emery Outdoor Living Ltd reserves the right to make any additional charges should the assembly be complex or considered non-standard.
In preparation for our building project and to facilitate the best working environment for our installation team, we kindly ask customers to ensure the designated area is clear and securely protected before our team arrives. This includes, but is not limited to, hot tubs, BBQs, kitchens, furniture, and any other belongings. Please note that our team cannot accept responsibility for any damage to these items if they are not appropriately covered or relocated. Additionally, we strongly recommend that the area is fully completed, and any other contractors finish their work before our team’s scheduled arrival.